Returns/Warranties

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Tennis Racquet/ Pickleball Paddle Warranty Information

At ProAm Tennis & Pickleball, we want you to have the best experience with your tennis racquet/pickleball paddle. To ensure your satisfaction and address any concerns you might have, we offer the following warranty guidelines:

Manufacturer's Warranty: Most new tennis racquets and pickleball paddles come with a 1-year manufacturer's warranty against defects in materials and workmanship. This warranty duration can vary depending on the brand and model of the racquet/paddle. We recommend reviewing the warranty information provided by the manufacturer when you purchase your racquet/paddle.

Tennis Racquet Coverage: Manufacturer warranties typically cover issues such as frame breakage, defects, and other structural problems that may arise during normal use. Warranties generally do not cover damages caused by misuse, accidents, improper stringing, or wear and tear.

Pickleball Paddle Coverage: Manufacturer warranties typically cover issues like delamination, cracks, dead spots and other structural defects that may occur during normal use. However, they usually do not cover damages resulting from misuse, accidents, improper care, or normal wear and tear.

Proof of Purchase: It's important to retain your purchase receipt as it serves as proof of purchase when making a warranty claim. The receipt will be required to validate your warranty and ensure a smooth process.

Claim Process: If you believe your tennis racquet or pickleball paddle has a defect covered under the manufacturer's warranty, please follow these steps:

  1. Contact ProAm Tennis & Pickleball as soon as you notice the issue.
  2. Bring your racquet/paddle and the original purchase receipt to our store for inspection.
  3. Our team will assess the racquet and determine if the issue is covered by the warranty.
  4. If the issue is covered, we will guide you through the process of obtaining a replacement or repair based on the manufacturer's terms. You can also reach out to the manufacturer yourself for more  expedite process.

Tennis Racquet Maintenance and Care: To ensure the longevity of your tennis racquet, it's essential to follow proper care and maintenance guidelines. Regularly inspect your racquet for signs of wear and tear, and avoid exposing it to extreme temperatures or conditions that could damage the frame or strings.

Pickleball Paddle Maintenance and Care: To prolong the lifespan of your pickleball paddle, it's crucial to follow proper care and maintenance guidelines. Regularly inspect your paddle for signs of wear, clean it according to the manufacturer's recommendations, and avoid exposing it to extreme conditions

Questions: If you have any questions about the warranty of your tennis racquet/pickleball paddle or need assistance with a warranty claim, please don't hesitate to contact our store. Our dedicated team is here to help and ensure you have a positive experience with your purchase.

 

Tennis & Pickleball Shoes Warranty Information

At Proam Tennis & Pickleball, we're dedicated to ensuring your satisfaction with your tennis and pickleball shoe purchases. Here's what you need to know about the warranty for your footwear:

Manufacturer's Warranty: Most tennis and pickleball shoes come with a manufacturer's warranty that covers defects in materials and workmanship. The length of this warranty can vary depending on the brand and shoe model. We recommend reviewing the specific warranty details provided by the manufacturer when you purchase your shoes.

Coverage: The manufacturer's warranty typically covers issues such as sole separation, stitching defects, and other manufacturing-related problems. However, it usually doesn't cover damages caused by misuse, excessive wear, or non-standard usage.

Proof of Purchase: It's essential to keep your purchase receipt as proof of purchase when making a warranty claim. The receipt is required to validate your warranty claim and facilitate the process.

Claim Process: If you believe your tennis or pickleball shoes have a defect covered by the manufacturer's warranty, please follow these steps:

  1. Contact ProAm Tennis & Pickleball as soon as you notice the issue.
  2. Bring your shoes and the original purchase receipt to our store for inspection.
  3. Our team will assess the shoes to determine if the issue is covered under the warranty.
  4. If the issue is eligible, we'll guide you through the process of obtaining a replacement or repair as per the manufacturer's terms. You can also reach out to the manufacturer yourself for more  expedite process.

Proper Care and Usage: To maximize the lifespan of your tennis and pickleball shoes, it's important to follow proper care and usage guidelines. Clean and maintain your shoes according to the manufacturer's recommendations and avoid subjecting them to conditions that could lead to premature wear.

Questions: If you have any questions about the warranty of your tennis or pickleball shoes or need assistance with a warranty claim, don't hesitate to reach out to our store. Our knowledgeable team is here to assist you and ensure you have a positive experience with your footwear.

 

Shoe Manufactures Warranty Process

Babolat Shoes:

For six month outsole durability guarantee information on Babolat Propulse Fury, go to https://help.babolat.com/hc/en-us/requests/new?ticket_form_id=360000196437

Diadora Shoes:

To file a warranty claim for Diadora, please reach out to [email protected], please INCLUDE in the email the following:

  • A picture of the defect as well as a picture of the entire shoe (PDF or JPG Format)
  • A clear picture or a PDF file of the proof of purchase 
  • A picture of the ACF label (sizing tag on the tongue inside the shoe)
  • Filled in registration card with a brief description of the wear and tear problem, customer's address, including zip code, phone number and email address

Head Shoes:

To start your warranty claim please call the Consumer Warranty Phone Line 1-800-289-7366 and select option 2. Once approved, worn shoes should be shipped along with your original sales receipt to the below address.

    • Head USA Inc.
    • 1041-A Swan Creek Drive
    • Baltimore, MD 21226

K-Swiss Shoes:

If your pair of Ultrashot shoes meets the requirements, please go to: https://kswiss.com/pages/ultrashot-2-warranty and complete form. Pictures of shoes and receipt verifying 6 month purchase will need to be submitted. Consumer pays $10.00 to cover re-ship on replacement via payment of their choice on website to cover return shipping.

Mizuno Shoes:

Mizuno's 6-month outsole limited warranty guarantee applies to the Wave Exceed 5 and applies only to the outsole. Please visit https://www.mizunousa.com/tennis-outsole-warranty and follow the instructions to submit your claim.

Wilson Shoes:

Please visit https://www.wilson.com/en-us/contact/warranty for details. The only shoes that are covered under a 6 month outsole durability warranty from the date of purchase is the Rush Pro 3.0, 3.5, 4.0.

    • Ship qualifying Wilson shoes to:
    • Wilson Sporting Goods Co.
    • Attn: Footwear Outsole Guarantee Returns
    • 320 Aldi Blvd.
    • Mt. Juliet, TN 37122

 

 

At ProAm Tennis & Pickleball, we're committed to providing you with top-quality products and exceptional customer service. We want you to enjoy your equipment and have confidence in your investment.